Effective Date: 10 April 2026
This Privacy Policy explains how personal data is collected, used, and protected when you use the website https://top-essay.com (the “Platform”).
The Platform is operated by:
LOGOMA s.r.o.
IČO: 24464236
Podskalská 1512/22, Nové Město
128 00 Praha 2, Czech Republic
Email: team@top-essay.com
Throughout this Policy, the Company may be referred to as “Company”, “we”, “us”, or “our”.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable privacy laws.
By using the Platform, you acknowledge that you have read this Privacy Policy.
1. Role of the Company
The Company operates a managed platform that processes User requests by assigning them to qualified independent Authors based on subject, language, qualifications, and requirements.
The Company acts as a data controller for personal data processed in connection with Platform operations, account management, payments, author verification, quality control, and customer support.
Users do not communicate directly with Authors. All interactions and workflow are managed through the Platform.
2. Information We Collect
We may collect the following categories of data:
Account Information
- name or username
- email address
- password (encrypted)
- contact details
Order and Project Information
- order specifications
- uploaded documents
- instructions and materials
- delivery files
Author Information (if applicable)
- identity verification data
- contact details
- professional qualifications and experience
- payment details
- skills, language preferences, and subject-matter information
Payment Information
- transaction amount
- payment status
- partial card data (last digits)
- billing information
Full card details are processed by secure third-party payment providers and are not stored by us.
Technical and Usage Data
- IP address
- browser and device information
- session data
- usage activity
- interaction with Platform features
Communications
- support emails
- inquiries
- dispute information
- service notifications
3. Purposes of Processing
We process personal data to:
- operate and maintain the Platform
- create and manage user accounts
- process orders and transactions
- assign tasks to suitable Authors
- manage workflow, internal review, and delivery
- verify Authors and maintain quality standards
- manage payments, escrow, and author payouts
- issue payment confirmations, receipts, and invoices
- provide customer support
- monitor fraud and security risks
- enforce Terms and policies
- comply with legal obligations
- improve services and user experience
4. Legal Bases for Processing (GDPR)
We rely on the following legal bases:
- Contractual necessity — providing services and payments
- Legitimate interests — security, fraud prevention, improvement
- Legal obligations — financial and regulatory compliance
- Consent — where required (e.g., optional communications)
You may withdraw consent at any time.
5. Payments and Financial Compliance
Payments are processed through licensed third-party payment providers.
We maintain internal transaction records to:
- manage order payments
- manage escrow and author payouts
- detect fraud
- resolve disputes
- meet accounting and legal obligations
We may request identity verification (KYC) where required for compliance or security.
6. Data Sharing
We do not sell personal data.
We may share data with:
Service Providers
- payment processors
- hosting providers
- identity verification providers
- analytics tools
- technical support vendors
These providers process data only under contractual confidentiality obligations.
Other Platform Participants
Information necessary to process, assign, complete, review, and deliver orders may be shared internally within the Platform, including with verified Authors where required for performance of the requested service.
Users do not receive direct contact details of Authors, and direct communication between Users and Authors is not enabled through the Platform.
Authorities
Where required by law or to protect legal rights.
Business Transfers
If the Company is merged, acquired, or reorganized.
7. International Data Transfers
Data may be processed outside the European Economic Area (EEA).
Where transfers occur, we use safeguards such as:
- Standard Contractual Clauses
- adequate protection mechanisms
- secure infrastructure providers
8. Data Retention
We retain personal data only as long as necessary for:
- providing services
- legal and accounting obligations
- dispute resolution
- fraud prevention
Typical retention periods:
- account data — while account is active
- financial records — as required by law
- dispute records — up to limitation periods
Data may be anonymized for analytics purposes.
9. Security Measures
We implement appropriate technical and organizational measures, including:
- encryption
- secure servers
- access controls
- monitoring systems
- payment security protocols
However, no system can guarantee absolute security.
Users are responsible for safeguarding their credentials.
10. User Rights (GDPR)
You may have the right to:
- access your personal data
- correct inaccurate information
- request deletion
- restrict processing
- object to processing
- request portability
- withdraw consent
Requests may be submitted to team@top-essay.com
We may require identity verification before responding.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- maintain login sessions
- remember preferences
- analyze Platform performance
- improve functionality
- enhance security
You may manage cookies through browser settings.
Disabling cookies may affect Platform functionality.
12. Children’s Privacy
The Platform is intended for users aged 18 years or older.
We do not knowingly collect personal data from minors.
13. Automated Monitoring and Fraud Prevention
We may use automated tools to detect:
- suspicious transactions
- fraudulent behavior
- abuse of services
- payment risks
Such monitoring helps protect users and the Platform.
14. Marketing Communications
We generally send only:
- transactional emails
- service notifications
- security alerts
We do not send marketing communications without consent.
15. Third-Party Links
The Platform may contain links to external websites.
We are not responsible for their privacy practices.
16. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions become effective when published.
17. Contact
For privacy questions or requests:
LOGOMA s.r.o.
Podskalská 1512/22, Nové Město
128 00 Praha 2, Czech Republic
Email: team@top-essay.com