Effective Date: 27 April 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website https://top-essay.com (the “Platform”) and all related services.

The Platform is operated by:

LOGOMA s.r.o.
IČO: 24464236
Podskalská 1512/22, Nové Město
128 00 Praha 2, Czech Republic

Email: team@top-essay.com

Throughout these Terms, the Company may be referred to as “Company”, “we”, “us”, or “our”.

By accessing or using the Platform, you agree to be bound by these Terms.
If you do not agree, you must not use the Platform.

1. Nature of the Platform

The Platform is a managed service that processes user requests by assigning them to qualified independent specialists (“Authors”) based on subject, language,and requirements.

The Platform may assign authors who are registered on the Platform (“Registered Authors”) or, in some cases, engage qualified independent freelancers outside the Platform (“External Authors”).

Authors operate as independent contractors engaged by the Platform and do not have a direct contractual relationship with Clients. Authors may be assigned to available tasks based on their profile, qualifications, language, and subject expertise. The Platform determines eligibility and assignment criteria at its solediscretion.

Users do not select or communicate directly with Authors — all interaction is managed by the Platform.

2. Permitted Use and Academic Integrity

All materials delivered through the Platform are provided strictly for:

reference purposes
research assistance
educational guidance
drafting support

Clients are responsible for ensuring that their use of delivered materials complies with academic, institutional, and legal rules.

The Company does not support or encourage academic misconduct.

3. Eligibility

To use the Platform you must:

be at least 18 years old
have legal capacity to enter contracts
not reside in jurisdictions subject to sanctions or legal restrictions
provide accurate registration information

We may restrict access based on geographic or compliance considerations.

4. Accounts and Security

Users must:

maintain confidentiality of login credentials
ensure accuracy of account data
immediately report unauthorized access

The Company is not responsible for losses caused by compromised credentials.

We may suspend or terminate accounts where:

fraud or abuse is suspected
Terms are violated
regulatory risks arise

Suspension may be temporary or permanent depending on circumstances.

5. Ordering Process

The typical process includes:

1. Client submits order details and requirements

2. Client completes payment

3. Platform assigns the task to an Author

4. Author submits the completed work to the Platform

5. Platform performs internal review and delivers the final result to the Client

6. Client reviews and accepts the result

The Platform does not guarantee specific academic or professional outcomes. The Platform retains full control over task allocation, workflow management, and finaldelivery.

6. Pricing and Payments

All prices are displayed in EUR.

Payment methods may include:

Visa / Mastercard
other supported payment methods displayed at checkout

Payments are processed by licensed third-party Payment Service Providers (PSPs).
The Company does not store full card details.

Invoices and payment confirmations are sent electronically to the user’s email.

Taxes: Not applicable to Clients unless required by law.

7. Escrow and Release of Funds

This section applies to Registered authors only.

Client payments are held temporarily by the Platform to ensure service delivery.

After delivery:

Client has 24 hours to review the work.
If no dispute is submitted within this period, funds are released to the Author automatically.
Release confirms completion of the service.

The Company may hold funds longer in case of disputes, compliance reviews, or technical issues.

8. Author Earnings and Platform Commission

This section applies to Registered authors only.

Authors receive payment after successful completion of work.

The Platform charges Authors a 10% service commission , deducted from earnings before withdrawal.

Authors are solely responsible for:

taxes
reporting obligations
compliance with local laws

9. Withdrawal

Withdrawals are available only to Registered authors.

Supported method:

Visa / Mastercard payouts

Limits:

Minimum: €5
Maximum: €9,000 per transaction

Processing time:

typically 1–3 business days

The Company does not charge withdrawal fees.

Banks or payment providers may apply their own charges.

Withdrawals may be delayed, refused, or reversed where:

verification fails
suspicious activity is detected
compliance concerns arise
incorrect payment details are provided

The Company facilitates payouts but does not guarantee bank processing times.

Payouts may be unavailable in certain jurisdictions due to legal restrictions.

10. Author Verification (KYC)

To maintain platform security, Authors registering on the platform may be required to provide:

identification documents
contact information
professional qualifications and experience
other verification materials

All Registered authors must complete verification before being allowed to perform tasks on the Platform.
Failure to complete verification may result in account limitations or suspension.

11. Revisions and Disputes

Clients may request clarification or revision if delivered work materially differs from initial instructions.

Disputes must be submitted within 24 hours of delivery by contacting - team@top-essay.com

The request should include:

invoice or payment reference
description of the issue
supporting information

The Company reviews all disputes and makes final decisions, which may include:

releasing payment
requesting revisions
issuing partial or full refunds
cancel the order

Platform decisions are based on available evidence and intended to maintain fairness.

12. Refund Policy (Clients)

Refunds may be granted only where:

work is not delivered
delivered work significantly deviates from agreed requirements
technical failure prevents completion

Refunds are not granted for:

dissatisfaction with grades or outcomes
subjective preferences
delays caused by missing Client information
misuse of delivered content

Refund requests must generally be submitted within 14 days from the transaction date, unless mandatory law provides otherwise.

Refund processing times depend on payment providers.

13. Intellectual Property

Upon full payment, the Client receives the right to use the delivered work for personal, educational, or professional purposes.

All underlying methodologies, know-how, and internal processes remain the property of the respective contributors and/or the Company.

Users must not:

- resell work commercially without permission
- violate third-party intellectual property rights

Platform content remains the property of the Company.

14. Prohibited Activities

Users must not:

engage in fraud or money laundering
violate laws or regulations
infringe intellectual property rights
manipulate payments or transactions
use automated abuse tools
attempt to bypass Platform systems

Violations may result in suspension or termination.

15. Anti-Fraud and Compliance Monitoring

The Company uses automated and manual monitoring to detect:

suspicious transactions
payment abuse
unauthorized activity
compliance risks

We may:

request additional verification
hold funds
cancel transactions
report suspicious activity to authorities

16. Limitation of Liability

To the maximum extent permitted by law:

The Company is not liable for:

indirect or consequential damages
academic outcomes or grades
actions of users or contributors
delays caused by third-party services
payment processor failures
loss of data or profits

Aggregate liability is limited to the amount paid for the relevant transaction.

17. Disclaimer of Warranties

The Platform is provided “as is” and “as available”.

We do not guarantee:

uninterrupted availability
error-free operation
suitability for specific purposes
outcomes or performance results

18. Suspension and Termination

Accounts may be suspended or terminated where:

Terms are violated
fraud or abuse occurs
legal risks arise
inactivity persists

Termination may be temporary or permanent.

19. Changes to Terms

We may modify these Terms at any time.

Updated Terms become effective when published on the Platform.

Continued use constitutes acceptance of changes.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the Czech Republic.

Disputes shall be resolved by competent courts of the Czech Republic unless mandatory law provides otherwise.

21. Contact

For questions, disputes, or support:

LOGOMA s.r.o.
Podskalská 1512/22, Nové Město
128 00 Praha 2, Czech Republic

Email: team@top-essay.com