Effective Date: 10 April 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website https://top-essay.com (the “Platform”) and all related services.

The Platform is operated by:

LOGOMA s.r.o.
IČO: 24464236
Podskalská 1512/22, Nové Město
128 00 Praha 2, Czech Republic

Email: team@top-essay.com

Throughout these Terms, the Company may be referred to as “Company”, “we”, “us”, or “our”.

By accessing or using the Platform, you agree to be bound by these Terms.
If you do not agree, you must not use the Platform.

1. Nature of the Platform

The Platform is a managed service that processes user requests by assigning them to qualified independent specialists (“Authors”) based on subject, language, and requirements.

The Company:

- accepts and processes Client orders
- assigns tasks to suitable Authors
- manages communication and workflow through the Platform
- performs internal quality control and review before delivery
- provides customer support and dispute resolution

The Company acts as the primary service provider to Clients.

Authors operate as independent contractors engaged by the Platform and do not have a direct contractual relationship with Clients. All Authors undergo verification before being allowed to perform tasks on the Platform. Authors may receive access to available tasks based on their profile, qualifications, language, and subject expertise. The Platform determines eligibility and assignment criteria at its sole discretion.

Users do not select or communicate directly with Authors — all interaction is managed through the Platform.

2. Permitted Use and Academic Integrity

All materials delivered through the Platform are provided strictly for:

• reference purposes
• research assistance
• educational guidance
• drafting support

Clients are responsible for ensuring that their use of delivered materials complies with academic, institutional, and legal rules.

The Company does not support or encourage academic misconduct.

3. Eligibility

To use the Platform you must:

• be at least 18 years old
• have legal capacity to enter contracts
• not reside in jurisdictions subject to sanctions or legal restrictions
• provide accurate registration information

We may restrict access based on geographic or compliance considerations.

4. Accounts and Security

Users must:

• maintain confidentiality of login credentials
• ensure accuracy of account data
• immediately report unauthorized access

The Company is not responsible for losses caused by compromised credentials.

We may suspend or terminate accounts where:

• fraud or abuse is suspected
• Terms are violated
• regulatory risks arise

Suspension may be temporary or permanent depending on circumstances.

5. Ordering Process

The typical process includes:

1. Client submits order details and requirements
2. Client completes payment
3. Platform assigns the task to a suitable Author
4. Author submits the completed work through the Platform
5. Platform performs internal review and delivers the final result to the Client
6. Client reviews the result
7. Funds are released according to Section 8

The Platform does not guarantee specific academic or professional outcomes. The Platform retains full control over task allocation, workflow management, and final delivery.

6. Pricing and Payments

All prices are displayed in EUR.

Payment methods may include:

• Visa / Mastercard
• other supported payment methods displayed at checkout

Payments are processed by licensed third-party Payment Service Providers (PSPs).
The Company does not store full card details.

Invoices and payment confirmations are sent electronically to the user’s email.

Taxes: Not applicable to Clients unless required by law.

7. Escrow and Release of Funds

Client payments are held temporarily by the Platform to ensure service delivery.

After delivery:

• Client has 24 hours to review the work
• The Platform processes payments to Authors after successful completion, internal review, and absence of disputes
• Release confirms completion of the service

The Company may hold funds longer in case of disputes, compliance reviews, or technical issues.

8. Author Earnings and Platform Commission

Authors receive payment from the Platform after successful completion and internal approval of work.

The Platform charges Authors a 10% service commission, deducted from earnings before withdrawal.

Authors are solely responsible for:

• taxes
• reporting obligations
• compliance with local laws

9. Withdrawals (Authors)

Withdrawals are available only to verified Authors.

Supported method:

• Visa / Mastercard payouts

Limits:

• Minimum: €5
• Maximum: €9,000 per transaction

Processing time:

• typically 1–3 business days

The Company does not charge withdrawal fees.
Banks or payment providers may apply their own charges.

Withdrawals may be delayed, refused, or reversed where:

• verification fails
• suspicious activity is detected
• compliance concerns arise
• incorrect payment details are provided

The Company facilitates payouts but does not guarantee bank processing times.

Payouts may be unavailable in certain jurisdictions due to legal restrictions.

10. Author Verification (KYC)

To maintain platform security, Authors may be required to provide:

• identification documents
• contact information
• professional qualifications and experience
• other verification materials

All Authors must complete verification before being allowed to perform tasks on the Platform.
Failure to complete verification may result in account limitations or suspension.

11. Revisions and Disputes

Clients may request clarification or revision if delivered work materially differs from initial instructions.

Disputes must be submitted within 24 hours of delivery by contacting team@top-essay.com

The request should include:

• invoice or payment reference
• description of the issue
• supporting information

The Company reviews all disputes and makes final decisions, which may include:

• releasing payment
• requesting revisions
• issuing partial or full refunds
• cancel the order

Platform decisions are based on available evidence and intended to maintain fairness.

12. Refund Policy (Clients)

Refunds may be granted only where:

• work is not delivered
• delivered work significantly deviates from agreed requirements
• technical failure prevents completion

Refunds are not granted for:

• dissatisfaction with grades or outcomes
• subjective preferences
• delays caused by missing Client information
• misuse of delivered content

Refund requests must generally be submitted within 14 days from the transaction date, unless mandatory law provides otherwise.

Refund processing times depend on payment providers.

13. Intellectual Property

Upon full payment, the Client receives the right to use the delivered work for personal, educational, or professional purposes.

All underlying methodologies, know-how, and internal processes remain the property of the respective contributors and/or the Company.

Users must not:

- resell work commercially without permission
- violate third-party intellectual property rights

Platform content remains the property of the Company.

14. Prohibited Activities

Users must not:

• engage in fraud or money laundering
• violate laws or regulations
• infringe intellectual property rights
• manipulate payments or transactions
• use automated abuse tools
• attempt to bypass Platform systems

Violations may result in suspension or termination.

15. Anti-Fraud and Compliance Monitoring

The Company uses automated and manual monitoring to detect:

• suspicious transactions
• payment abuse
• unauthorized activity
• compliance risks

We may:

• request additional verification
• hold funds
• cancel transactions
• report suspicious activity to authorities

16. Limitation of Liability

To the maximum extent permitted by law:

The Company is not liable for:

• indirect or consequential damages
• academic outcomes or grades
• actions of users or contributors
• delays caused by third-party services
• payment processor failures
• loss of data or profits

Aggregate liability is limited to the amount paid for the relevant transaction.

17. Disclaimer of Warranties

The Platform is provided “as is” and “as available”.

We do not guarantee:

• uninterrupted availability
• error-free operation
• suitability for specific purposes
• outcomes or performance results

18. Suspension and Termination

Accounts may be suspended or terminated where:

• Terms are violated
• fraud or abuse occurs
• legal risks arise
• inactivity persists

Termination may be temporary or permanent.

19. Changes to Terms

We may modify these Terms at any time.

Updated Terms become effective when published on the Platform.

Continued use constitutes acceptance of changes.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the Czech Republic.

Disputes shall be resolved by competent courts of the Czech Republic unless mandatory law provides otherwise.

21. Contact

For questions, disputes, or support:

LOGOMA s.r.o.
Podskalská 1512/22, Nové Město
128 00 Praha 2, Czech Republic

Email: team@top-essay.com